My daughter, very conscientious human that she is, signed up to do some extra study during the holidays to prepare herself for her VCE exams that are coming up. She applied to a well known University about 150kms away. She woke early on Monday morning and caught the train, only to get a phonecall on her mobile about an hour before the course was due to start, to say they had overbooked and they didn’t have a spot for her. She had arranged accomodation for herself for the three days in the city and was well organised. The uni have debited the money for this course from the Visa card and although it is three days later, no refund has appeared. She was quite devastated.
I was altogether unsurprised and others I have discussed this with have expressed a similar belief that universities in general are not the best at customer service. As courses become more expensive I find myself wondering if it is all worth it.
Interestingly I read this today:What’s the ROI on an MBA When You’re in the SEO Industry?. I hope people begin to question more, what is the return on the investment.
I have attended uni, tafe, adult education and lots of privately ran courses. I am a bit of a course addict actually, or at least I was until I started blogging:-). I honestly found my uni course to be the least quality or ROI. I guess that peice of paper one needs for many professions, that is only available at a uni, is the edge they have. As far the actual learning though or the growth gained, uni’s didn’t rate for me.
I guess I am just always cranky when people are not treated with respect.