9/7
https://theconversation.com/being-kind-to-people-the-new-challenge-for-the-public-service-260068
“Kindness has positive benefits not just for the people being served, but for organisations themselves. Our research has found kindness contributes to profit, productivity, performance and favourable community perceptions.
A kinder organisation is also a more trusted one, which is essential for any public service – funded by the public – to retain legitimacy.”
Ms Burkey said a 2015 study showed that people who read regularly were 58 per cent more empathetic, which she believed could have a “knock-on effect” for tolerance, social cohesion and democracy.
“Reading is proven to help you understand your place in the world, to walk in other people’s shoes,” she said.